IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

EDR: large number of sensor offline in clustered environment

EDR: large number of sensor offline in clustered environment

Environment

  • EDR(Formerly Carbon Black Response) Server: All Supported Versions
  • Clustered Server

Symptoms

  • Large number of sensor offline
  • Server Timestamps are not same on all nodes of the cluster
  • Sensor logs shows sensor checking in, but are not online on GUI

Cause

Server time was out of sync on some nodes of the cluster.

Resolution

Synchronize Linux time on all nodes.

Labels (1)
Tags (2)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎10-18-2021
Views:
386
Contributors