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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Environment

Carbon Black Cloud Console: All Versions
- Endpoint Standard

Symptoms

Searching for a particular hash lists several different endpoint results
When viewing the binary details of the hash, the Seen On field reports a much lower number of devices

Cause

The investigate page and binary details are pulling from different data locations

Resolution

This will be addressed in a future release - DSER-35781
No workarounds are available at this time

Article Information

Author:

Creation Date:

‎10-13-2021

Views:

279

Knowledge Base

Endpoint Standard: Number of Devices Returned on Investigate results and "Seen On" Binary Details do not match

Endpoint Standard: Number of Devices Returned on Investigate results and "Seen On" Binary Details do not match

Environment

Symptoms

Cause

Resolution

Carbon Black Cloud

Endpoint Standard

Knowledge Base

Endpoint Standard: Number of Devices Returned on Investigate results and "Seen On" Binary Details do not match

Endpoint Standard: Number of Devices Returned on Investigate results and "Seen On" Binary Details do not match

Environment

Symptoms

Cause

Resolution

Carbon Black Cloud

Endpoint Standard

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