Environment
- Endpoint Standard Sensor: All Versions
Symptoms
- Cannot launch Bandicam software (bdcam.exe)
- No error dialog presented to the user
Cause
Bandicam software doesn't allow third-party dlls to be injected into their process.
Resolution
- For a permanent fix, contact Bandicam Support/Community to whitelist "ctiuser.dll" (Carbon Black Cloud sensor)
- As a workaround, add a permission rule to "bypass API operation" for **\Program Files\Bandicam\bdcam.exe
Path: **\Program Files\Bandicam\bdcam.exe
Operation Attempt: Performs Any API Operation
Action: Bypass
