Environment
- Endpoint Standard (Formerly CB Defense) Sensor: All Supported Versions
- Microsoft Windows: All Supported Versions
- Apple Mac OS: All Supported Versions
- Cisco AnyConnect VPN client
- Cisco Identity Services Engine (ISE)
Symptoms
- Cisco AnyConnect client runs System Scan and fails to connect after updating Endpoint Standard Sensor
- Attempts to connect to AnyConnect VPN fail with a message like:
Your PC does not have a supported firewall or anti-virus software
Cause
Installed version of the Endpoint Standard Sensor has not been added to the Identity Services Engine as an Anti-Virus Condition
Resolution
- Work with Cisco AnyConnect VPN Administrator to ensure a check for the Endpoint Standard Sensor version being used has been added to the Identity Services Engine (ISE)
- If this has already been done, then the organization's AnyConnect VPN Admin should follow up with Cisco AnyConnect support to ensure that this check is included in a future release or implement the recommended workaround(s)
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