Environment
- Carbon Black Cloud Console: 0.45 and higher
- Carbon Black Cloud Sensor: 3.2.x.x and lower
- Microsoft Windows: All supported versions
- Local Scanner installed and enabled by policy to use CB servers for updates
Symptoms
- Signatures are not updating from a https server
- Sensors are on version 3.2.x.x and lower
Cause
Sensor versions previous to 3.3.x.x will not be able to update signatures over an https session
Resolution
Upgrade to a supported version of the sensor
Additional Notes
If issues persist and no evidence of traffic blocks is present, please open a support case for assistance
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