Environment
Symptoms
- Attempting to download the sensor software installer files from the EDR UI fails.
- Browser error: "Failed - Server problem"
Cause
This issue typically occurs when an unspecified error occurs during the instance setup.
Resolution
- Open a support case with the Carbon Black Support team.
- Provide a screenshot of the on-screen error.
Additional Notes
- This issue is most likely to occur with newly-deployed CB Response Cloud instances.
