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Hosted EDR: When Do Instances Get Shutdown Post License Expiration?

Hosted EDR: When Do Instances Get Shutdown Post License Expiration?

Environment

  • Hosted EDR: All Supported Versions

Question

  • When do Hosted EDR instances get shutdown after a license expiration?

Answer

  • As of February 15th, 2019: 
    • Hosted EDR Instances are shutdown at 30 days after license expiration.
      • Contact Carbon Black Support or Sales to renew licensing.
    • Hosted EDR Instances are destroyed at 60 days after license expiration.
      • Once destroyed, the instance cannot be recovered.

Additional Notes

If there are any additional questions, please reach out to the Carbon Black Support team.

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Creation Date:
‎11-19-2019
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