Linux sensor is not connected to the Carbon Black UI after the endpoint’s IP address changed

[#1]

Version

Carbon Black v5.x (Linux sensor only)

Issue

Sensor is not connected to the Carbon Black UI after the endpoint’s IP address changed.

Symptoms

Carbon Black UI shows the sensor as Offline and sensor’s details page has the old IP address.

Cause

Sensor’s record on the Carbon Black UI has the old IP address, and it didn’t refresh after the endpoint received a new IP address.

Solution

Open a Terminal and run the following command as root or superuser:

    kill -s USR1 $(pidof cbdaemon)

    service cbdaemon stop

    service cbdaemon start

    service cbdaemon status (verify that the status shows running)

Important Note

For troubleshooting an installed Sensor, refer to the Carbon Black - Sensor Troubleshooting guide.