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Unable to access the console and has this message "Something went wrong! See the error log for more details."

Unable to access the console and has this message "Something went wrong! See the error log for more details."

Version

7.2.x

 

Issue

Unable to access the console and has this message "Something went wrong! See the error log for more details."

 

Symptoms

Console shows the error:

 

"Something went wrong! See the error log for more details."

 

C:\Program Files (x86)\Bit9\Parity Console\WebUI\Logs\php_errors.log shows:

PHP Fatal error:  SOAP-ERROR: Parsing WSDL: Couldn't load from '/include/dasAdmin.wsdl' : failed to load external entity "/include/dasAdmin.wsdl"

 

Cause

C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\parity.ini is missing some lines and defined path has double \\ like:

hostpkg="C:\\Program Files (x86)\\Bit9\\Parity Server\\hostpkg".

 

Solution

Create a new parity.ini with the server information. Replace the ini file and restart the Bit9 Server service. Run "iisreset", then launch the Bit9 console.

 

Parity.ini should look similar to this:

[Common]

hostpkg="C:\Program Files (x86)\Bit9\Parity Server\hostpkg"

diagnostics="C:\Program Files (x86)\Bit9\Parity Console\WebUI\uploads\diagnostics\"

manifests="C:\Program Files (x86)\Bit9\Parity Server\manifests\"

publishers="C:\Program Files (x86)\Bit9\Parity Server\publishers\"

db_address=local

db_auth=NT

 

[ServerInfo]

protocol=http

endpoint=127.0.0.1:41001

IP Address=Bit9KMLab2.KMLab2.local

Port=41002

Parity Version=7.2.1.1101

path="C:\Program Files (x86)\Bit9\Parity Server"

 

[UI]

Logout Time = 900

SOAP Call Timeout = 120

ShepherdConfigChunkSize = 20

root="C:\Program Files (x86)\Bit9\Parity Console\WebUI"

logging=-1

loggingComparison=reg

 

[UI.Pager]

mode = Sliding

delta = 2

linkClass = navBar

curPageLinkClassName = navBarSelected

prevImg = "<img src="/img/prev.gif" class="navButton" />"

nextImg = "<img src="/img/next.gif" class="navButton" />"

firstPagePre = ""

firstPageText = "<img src="/img/first.gif" class="navButton" />"

firstPagePost = ""

lastPagePre = ""

lastPageText = "<img src="/img/last.gif" class="navButton" />"

lastPagePost = ""

separator = ""

spacesBeforeSeparator = 1

spacesAfterSeparator = 1

 

[Debug]

Smarty Debugging = 0

SOAP Trace = 0

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Creation Date:
‎10-08-2015
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