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Unable to delete a computer from the Bit9 console

Unable to delete a computer from the Bit9 console

Version
6.X

7.X


Topic
Unable to delete a computer from the Bit9 console.

 

Symptoms

"Cannot delete connected computers: DOMAIN\COMPUTERNAME".

 

Cause
If the computer shows connected, you will not be able to delete it.


Solution
If you are decommissioning a machine, please be sure to uninstall the Bit9 agent prior to the decommissioning. If you've already wiped the machine clean without uninstalling the Bit9 Agent, then you will need to restart the Parity Server service on the Bit9 server.  This will disconnect all the installed agents, but they will reconnect in a few minutes.  The computer you were trying to delete should now show as disconnected and you should be able to delete it.

 

 

Internal Notes

https://community.bit9.com/docs/DOC-3734

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Creation Date:
‎12-21-2015
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531
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