Environment
- App Control Server: All Supported Versions
- App Control Agent: All Supported Versions
Symptoms
- Agent shows as Disconnected in the Console until a user logs in (remotely or locally) and/or
- Agent fails to receive Configlist updates until a user logs in (remotely or locally)
Cause
A network adapter or operating system setting is preventing the Agent from communicating until there is an active session.
Resolution
- Verify any VPN or Proxy settings that may require an active session before allowing network connections to the Server Address on port 41002.
- Verify the operating system's sleep/hibernation settings. (Windows, macOS)
- Verify the Ethernet Adapter Power Settings in the operating system. (Windows, macOS)
Additional Notes
- There are no settings in the Agent that would allow it to "wake" the endpoint when a Configlist change is available.
- The Agent will rely upon the operating system's network settings.
- If these settings cause an Agent to be deleted (Old Computer Cleanup) that machine will be automatically added back in to the Console when it is connected again.
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