Environment
- App Control Console: 8.6.x and below
- App Control Agent: 8.6.x and below
- Microsoft Windows Server 2022
- Microsoft Windows 11
Symptoms
- If a new install, the Agent may not show as fully initialized or synchronized in the console
- OS Information will incorrectly display different version in the console (Windows 2019, Windows 2016, Windows 10)
- Policy moves or Policy changes will not be reflected/updated in the console
- Running dascli status command on the local device shows that any Policy move or change (resulting in a CL Update) has in fact taken place
Cause
There is a known incompatibility in the user interface of Console version 8.6.x when managing the Agents on Windows 11/Windows Server 2022.
Resolution
Both steps below will need to be completed in order to have full resolution
Additional Notes
- This is a UI related issue, as the Agent itself will still accept the changes made from the console, but it makes administration of the device and the greater console environment difficult to navigate.
- If you see this issue, we recommend to upgrade both Server and Agent as mentioned above
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