logo

Knowledge Base

Access official resources from Carbon Black experts

IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

App Control: Host Package Installer Times Out With Logs Showing Successful Install

App Control: Host Package Installer Times Out With Logs Showing Successful Install

Environment

  • App Control Server: All Supported Versions

Symptoms

  • Host Package Install hangs on "Install is running. Please Wait..."
  • Parity Server\Support has a HostPackageInstaller log showing a success
  • Install times out after 15-20 minutes

Cause

The service account is not a local administrator

Resolution

  1. Add the service account to the local administrative group
  2. Re-run the host package installer

Related Content


Labels (1)
Labels:
Was this article helpful? Yes No
100% helpful (1/1)
Article Information
Author:
CB_Support
Creation Date:
‎09-09-2020
Views:
861
Contributors
logo

Copyright © 2005-2023 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.