App Control: How To Troubleshoot BSODs

[#1]

Environment

• App Control Agent
• Microsoft Windows: All Supported Versions

Symptoms

BSOD (Blue screen of death)

Cause

• Incorrect OS/Agent Version pair
• Interoperability issue

Resolution

1. Confirm that the version of the App Control Agent is supported by the OS being used:
   • Desktop OS: Windows Operating Systems and Respective Agents
   • Server OS: Windows Operating Systems and Respective Agents
2. Confirm 3rd party security tools are excluding App Control:
   • App Control: Anti-Virus Exclusions for Agent (Windows)
3. Try upgrading to the latest release as it's quite likely the issue has already been addressed in a newer version.
4. If the issue still continues, grab a complete memory dump:
   • All Products: How to Setup a Windows Machine for Full Memory Dump
5. Zip the .dmp file and upload to the Vault.
6. Once the upload completes, please comment on the support case that the data is available for review