Environment
- App Control Server: All Supported Versions
- Microsoft Windows Server: All Supported Versions
Objective
To change the Service Account being used for the App Control Server and App Control Reporter.
Resolution
- Verify the new account has the correct permissions for Windows and SQL Server.
- If an Agent is installed, temporarily turn off Tamper Protection.
- Log in to the application server hosting the App Control Server software as the new Service Account.
- Open Services (Start > Run > services.msc > Ok).
- Find the Services: Carbon Black App Control Reporter and Carbon Black App Control Server:
- Stop both services.
- Right click > Properties > Log On > specify the new account information.
- Leave the services stopped.
- Open IIS Manager (Start > Run > inetmgr > Ok).
- Expand SERVERNAME > left click Application Pools.
- Right click DefaultAppPool > Advanced Settings
- Find Identity > change to the new account information
- Left click the SERVERNAME > right hand menu > Actions > Restart
- Start the App Control Reporter and Server services.
- Verify the Console is accessible.
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