Environment
- App Control Agent: All Supported Versions
- Apple MacOS: All Supported Versions
Objective
How to uninstall a disconnected Mac Agent.
Resolution
- Open a terminal window
- Run the commands to allow the uninstall:
cd /Applications/Bit9/tools
./b9cli --password GLOBALCLI
./b9cli --tamperprotect 0
./b9cli --shutdown
- Run uninstall script using administrator account that can run sudo
sudo /Applications/Bit9/uninstall.sh
Additional Notes
- There is no AgentUninstallUtility for Mac like there is for Windows.
- If there is no uninstall.sh script on the Mac the uninstall.sh script from a different Mac can be used.
- If the Global CLI Password is not working the Agent must be removed via Safe Mode.
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