Environment
- App Control Agent: 8.6.x - 8.7.6
- Microsoft Windows: All Supported Versions
Symptoms
- Agent shows as Connected and Up to Date in the Console.
- Changes to a Software Rule (Rapid Config, Custom Rule, File Rule, Publisher Approval, etc) are not being honored.
Cause
There is an issue introduced in Agent version 8.5.x+ that in rare cases prevents purging of previously enabled Config List entries such as Software Rules/Publisher Approvals
Resolution
This issue was resolved with the release of Agent version 8.7.8, and upgrading to this version or higher will resolve the issue.
Additional Notes
- EP-15503: Fixed an issue where an App Control database restore could cause rules on the agent to not reflect the state of the policy settings on the server.
- Commonly referred to as the Unprocessed Configlist bug.
- Resending all Rules to an Agent will not resolve this issue.
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