Environment
- App Control Server: All Supported Versions
Symptoms
Cause
A configuration setting on the mail server is preventing relay from internal domains to external domains.
Resolution
Work with the mail server admin to allow relay via the specified "From" address.
Additional Notes
- In some instances enabling & configuring the Secure Mail (TLS) option in the Console may be required.
- It is possible both the mail server admin from the internal and external domain will need to provide the required configuration settings.
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