CB Defense: Error: "Deletion in Progress" Not Updating on Malware Removal Status

[#1]

Environment

• CB Defense Web Console: 0.37.1 and Higher

Symptoms

• "Deletion in Progress" Status never changes on the Malware Removal page

Cause

Hash was removed from the machine prior to requesting removal from the CB Defense Web Console

Resolution

• Do not manually remove the hash from the machine prior to removing it via the Malware Removal page

Additional Notes

• A hash could have been removed by another AV or manually by a user prior to the request being sent from the CB Defense Web Console.

Related Content

• Cb Defense: Why Does Malware Removal Page Show De-Registered/Uninstalled Sensors?
• Cb Defense Web Console: How Long do Entries Stay on Malware Removal Page?
• CB Defense: Known Malware Allowed To Run After Reboot