CB Defense: How to Remove Known Malware Using the Malware Removal Page

[#1]

Environment

• CB Defense Web Console: All Versions

Objective

To successfully remove malware from the Malware Removal page using the CB Defense Web Console

Resolution

1. Log into the CB Defense Web Console.
2. Navigate to Enforce > Malware Removal
3. Search and locate the hash in question
4. Click on the chevron to the right of the row.
5. Select "Delete application".

Additional Notes

• Malware is not removed immediately.  It is scheduled and then removed during the next sensor check-in.
• Once the malware has been deleted it will no longer be found under the Detected tab.  Instead, it will appear on the Deleted tab.

Related Content

CB Defense: What Reputation Should a Hash Have to be Included on the Malware Removal Page?
CB Defense: Defense Fails to Delete the Known-malware from an Endpoint behind a Proxy
CB Defense: Error: "Deletion in Progress" Not Updating on Malware Removal Status
Cb Defense Web Console: How Long do Entries Stay on Malware Removal Page?
CB Defense User Guide