Environment
- EDR Sensor: 6.x and Higher
- macOS: All Supported Versions
Objective
To collect relevant logs on an Apple macOS endpoint in order to troubleshoot most performance-related issues. Typical issues may include:
- General system performance issues
- High CPU/Memory of EDR sensor process
- High CPU/Memory of third-party applications
Resolution
- Log onto the Apple macOS endpoint exhibiting performance issues.
- Generate a process sample for the sensor:
# sudo sample CbOsxSensorService 10 1 -f ~/Desktop/process_sample_`hostname`_`date +%Y-%m-%d_%H-%M-%S`.log
- Generate an Apple macOS sensor diag report.
- Upload all log files to CB Vault.
- Update your Carbon Black Technical Support case with further relevant information:
- Is the performance issue a reproducible scenario and if so, what steps, if any, are taken to reproduce it?
(For example, were any backups, updates, or large file transfers being performed?)
- How many endpoints are affected? What are their general system profiles and function?
- What other security applications/real-time scanners are installed?
- How long do the performance issues last?
- What actions, if any, return the system performance to normal?
- Is the endpoint connected to to any network shares?
- Does this endpoint generate a large number of logs, binaries, or PDF reports?
Additional Notes
- The process sample generated in step 2 will be created on your Desktop.
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