Security Connect 2021 is coming Jun 3. Register for free today!

Carbon Black Cloud Console: Issues When Trying to Open Exported CSV From Investigate Page

Carbon Black Cloud Console: Issues When Trying to Open Exported CSV From Investigate Page

Environment

  • Carbon Black Cloud Console: All Versions
  • Enterprise EDR Sensor: All supported Versions 
     

Symptoms

  • When attempting to export events from investigate page, notification is recieved that the export is available for download.
  • While selecting the "Export Request - Available for Download" in the notification, it leads to error message:
{"error_code":"DOWNLOAD_NOT_FOUND","message":"No download available for job XXXXX","job_id":XXXXX}

Cause

The cause of the issue is currently under investigation.

Resolution

Carbon Black is working on a fix for this issue.

Related Content


Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎03-04-2021
Views:
73
Contributors