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Carbon Black Cloud: How to remediate ContentDownloadFailure alarms (Linux)

Carbon Black Cloud: How to remediate ContentDownloadFailure alarms (Linux)


  • Carbon Black Cloud Console: All Versions
    • Endpoint Standard
    • Enterprise EDR
    • Audit & Remediation
    • Workload
  • Carbon Black Cloud Sensor: 2.12.x.x and Higher
  • Linux: All Supported Versions


Provide steps for correcting issues for Linux Sensors with downloading of content manifest data from after receiving a related Alert


  1. Check access to from endpoint
  2. Verify that any configured proxy or firewall allows outbound (endpoint to cloud) communication
    URLPortDirectionSSL Inspection
  3. Check status of Manifest downloads and ContentDownloadFailure alarms
  4. If the ContentDownloadFailure alarms continue in log.txt, please open a case with Carbon Black Technical Support and provide
    Verification of access from step 1
    Configuration information of firewall/proxy exclusion from step 2 (along with date/time implemented)
    Firewall/proxy logs with any errors in communicating with
    Output of step 3 above

Additional Notes

There is no need to perform these steps unless directed to do so by a CB Analytics Alert in the Carbon Black Cloud Console or by a member of VMware Carbon Black Technical Support.

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