Carbon Black Cloud: How to verify connectivity from endpoints to Sensor Gateway?

[#1]

Environment

• Carbon Black Cloud Console: All Supported Versions
• Sensor Gateway: All Supported Versions

Objective

How to verify connectivity from endpoints to Sensor Gateway?

Resolution

1. Build URL by replacing <FQNDofSensorGateway> with the FQDN of the Sensor Gateway.
   • https://<FQDNofSensorGateway>/sgw/health_check
2. Use URL to connect to Sensor Gateway and verify Cert situation on Endpoint.
   • Option 1: Use REPCLI Curl command and the URL above
     • Carbon Black Cloud: How to test connectivity using RepCLI's built in cURL? 

   • Option 2: Use the broswer

     • Test URL from endpoint working and not working. (connect to site in the browser)
3. "curl code 60" or Cert error in the browser for the system not working
   1. Reviewed the cert and cert chain in the browser. 
   2. If Cert chain did not exist (it was not loaded on the PC)
   3. Manually install cert chain on system.
4. Verify in the browser or REPCLI CURL that it works.
5. Verify in the console the sensor is connected. 

Additional Notes

GPO can be used to manage and deploy Certs on Windows Endpoints. 
 

Related Content

Carbon Black Cloud: How to test connectivity using RepCLI's built in cURL?