IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Carbon Black Cloud: Is it possible to move Sensors between Organizations / Backends?

Carbon Black Cloud: Is it possible to move Sensors between Organizations / Backends?

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: All Versions
  • Apple macOS: All Support Versions
  • Linux: All Supported Versions
  • Microsoft Windows: All Supported Versions

Question

Is there a way to move multiple Endpoints from one Organization (license/company) to another without uninstalling and reinstalling the Sensor?

Answer

No

Additional Notes

  • If it is necessary to move Sensors from one Organization to another, an uninstall from the current Organization and reinstall in the new Organization must be performed
  • The Company Registration Code contains encoded information to point Sensors to the correct environment and organization
  • Company Registration Codes are unique and are not transferable between Organizations and backend environments
  • Trying to run the installer over top of an existing Sensor will fail at best, and may cause issues with the current installation, requiring an uninstall/reinstall to fix

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Creation Date:
‎09-09-2020
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