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Carbon Black Cloud: Sensor is Stuck in Bypass Mode when Installed on Linux RHEL 7.9 devices

Carbon Black Cloud: Sensor is Stuck in Bypass Mode when Installed on Linux RHEL 7.9 devices

Environment

  • Carbon Black Cloud Linux Sensor: 2.9.0 and below
  • Linux OS: RHEL 7.9

Symptoms

  • Sensor is stuck in bypass mode right after installation
  • "Sensor Bypass (Admin Action)" is shown in ENDPOINTS page under "LAST CHECK-IN" field

Cause

Unsupported Linux OS version

Resolution

Upgrade to sensor version 2.9.1 which supports RHEL 7.9.

Additional Notes

CBC Supported OS information can be found in this page:
Carbon Black Cloud sensor: Linux sensor support

Please review it before deploying sensors to new devices.

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Article Information
Author:
CB_Support
Creation Date:
‎10-06-2020
Views:
1971
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