EDR: Re-installed Sensor Reports Uninstall Pending

[#1]

Environment

• EDR Sensor: All Supported Versions
• EDR Server: All Supported Versions 

Symptoms

• Sensor status reports "Uninstall Pending"
• Reinstall of sensor does not update "Uninstall Pending" status

Cause

• Carbon Black has not yet identified the source of this issue

Resolution

• SSH into the EDR Primary Server and issue the following commands:
  1. psql -p 5002 cb -c "update sensor_registrations set uninstall=false where id = <sensor-id-here>";
  2. psql -p 5002 cb -c "update sensor_registrations set uninstalled=true where id = <sensor-id-here>";
  3. psql -p 5002 cb -c "update sensor_action set uninstall=false where id = <sensor-id-here>";
  4. /usr/share/cb/cbdatagrid evict SensorAction <sensor-id here>

Related Content

CB Response: How to uninstall a corrupt Cb Response sensor
CB Response: Silently Uninstall Sensor on a Windows Machine
CB Response: How to uninstall a Sensor via cmd line when cbsetup.msi was used for installation
CB Response: Will uninstalled sensor records stay in the UI forever?
CB Response: Is it Possible to Prevent the Uninstall of the Sensor?
CB Response: Installed sensor is showing as uninstalled
CB Response: How to Bulk Uninstall Sensors
CB Response Sensor: How to manually uninstall a sensor from a Linux endpoint