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UeX: What are the Case Statuses?

UeX: What are the Case Statuses?

Environment

  • Carbon Black User eXchange

Question

What are the Carbon Black User eXchange case statuses and what do they mean?

Answer

StatusDefinition
Pending SupportCase is currently waiting for an update from support or other channels besides engineering through support.    
Waiting Customer    Waiting on customer for requested information, diagnostics, answers to support-posed questions or feedback.
Pending VerificationWaiting on customer to confirm a resolution or workaround has been verified.
Meeting ScheduledA meeting is scheduled between customer and support.
Pending EngineeringCase is waiting for a response from engineering.
Fixed in Future VersionIssue raised in case is pending for a future fix or product release.
Handoff In ProgressCase is currently being transferred between support teams.
On HoldCase is being put on hold for a specific reason, this can only be used for a limited time period.
Request ClosureCase is resolved and waiting to be closed.

Additional Notes

It is possible that statuses may change or new ones added in the future

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Creation Date:
‎11-15-2023
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141