Environment
- Carbon Black User eXchange
Question
What are the Carbon Black User eXchange case statuses and what do they mean?
Answer
| Status | Definition |
|---|
| Pending Support | Case is currently waiting for an update from support or other channels besides engineering through support. |
| Waiting Customer | Waiting on customer for requested information, diagnostics, answers to support-posed questions or feedback. |
| Pending Verification | Waiting on customer to confirm a resolution or workaround has been verified. |
| Meeting Scheduled | A meeting is scheduled between customer and support. |
| Pending Engineering | Case is waiting for a response from engineering. |
| Fixed in Future Version | Issue raised in case is pending for a future fix or product release. |
| Handoff In Progress | Case is currently being transferred between support teams. |
| On Hold | Case is being put on hold for a specific reason, this can only be used for a limited time period. |
| Request Closure | Case is resolved and waiting to be closed. |
Additional Notes
It is possible that statuses may change or new ones added in the future
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