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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

User eXchange: Dark Reader Extension Prevents a User from Viewing a Case or Creating a Case

User eXchange: Dark Reader Extension Prevents a User from Viewing a Case or Creating a Case

Environment

  • Google Chrome: All Versions
  • User eXchange

Symptoms

  • When attempting to view cases or create a case from within the Company Group the page hangs and spins.
  • 404 Errors can be seen within Developer Tools within the Chrome browser.

Cause

The Dark Reader extension causes conflicts within User eXchange.

Resolution

Disable Dark Reader or add the website to Dark Reader's "Ignore List".

Additional Notes

Besides using a browser outside of Google Chrome (only Google Chrome is approved), extension conflicts are one of the main causes of User eXchange website issues.

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Article Information
Author:
CB_Support
Creation Date:
‎07-19-2023
Views:
432
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