What Are the Support Options for VMware Carbon Black Products?

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Environment

• All VMware Carbon Black Products: All Versions
• Technical Support

Question

What Support levels are available for VMware Carbon Black products?

Answer

• VMware Carbon Black products come with VMware Production Support for Cloud Products by default or U.S. Federal Technical Support for US Federal customers
• VMware Carbon Black Platinum Support is also available at extra cost to qualifying customers
• For purchase information, contact your Account Manager or a VMware reseller

Additional Notes

• For a detailed description and best practices for working with VMware Carbon Black Support, see VMware Carbon Black Technical Support Welcome Guide
• For a complete list of all Support options offered across the full range of VMware products, see VMware Support Offerings and Services

Related Content

VMware Support Offerings and Services
VMware Production Support for Cloud Products
U.S. Federal Technical Support
VMware Carbon Black Platinum Support
VMware Carbon Black Technical Support Welcome Guide