Knowledge Base

Yes

Environment

What Support levels are available for VMware Carbon Black products?

VMware Carbon Black products come with VMware Production Support for Cloud Services by default or U.S. Federal Technical Support for US Federal customers
VMware Carbon Black Platinum Support is also available at extra cost to qualifying customers
For purchase information, contact your Account Manager or a VMware reseller

For a detailed description and best practices for working with VMware Carbon Black Support, see VMware Carbon Black Technical Support Welcome Guide
For a complete list of all Support options offered across the full range of VMware products, see VMware Support Offerings and Services