Getting Started in Your Support Group

Post-registration Welcome Email

0 Comments Submitted by esullivan 3 weeks ago

If you didn'treceive the welcome email after your registrationwas approved, the content of that emai...

1 kudo

Support Workflow for Partners and Client...

0 Comments Submitted by esullivan 07-22-2021

There are two types of partners in our system and both are able to manage cases on behalf of their c...

1 kudo

Explanation of Case Filters

0 Comments Submitted by esullivan 06-15-2020

When you are on your case list page, you will see a drop-down labeled "Filter by" that allows you to...

0 kudo

How to View Your Support Cases

0 Comments Submitted by esullivan 05-16-2019

To view your support cases, please go to your company group and then click the greenView Cases butto...

0 kudo

How to Join Your Customer Support Group

0 Comments Submitted by kfrappier 07-21-2017

If you are reading this, you already have access to the User Exchange, but did you know that each VM...

1 kudo

How to Open a Support Case

0 Comments Submitted by ddewald 05-18-2016

SUPPORT NOTICE FOR Workspace ONE CUSTOMERS: Customers looking forWorkspace ONEsupport should visit t...

18 kudos

How to Access Your Company Group

11 Comments Submitted by ddewald 05-18-2016

To access your company group, clickCompany Groupfrom the global navigation from any page in the UEX....

17 kudos

How to Manage Group Members

0 Comments Submitted by ddewald 03-02-2016

Groupadministrators have the ability to: Invite fellow UEX members from your company to join your ...

3 kudos

How to Add Users to Your Group

0 Comments Submitted by ddewald 01-14-2016

Note: partners should not be added to client support groups and clients should not be added to partn...

5 kudos
Group Statistics
Members 47
Group Type
Open
Date Created Fri Sep 18 10:31:11 PDT 2015