Environment
- App Control Server: All supported versions
- App Control Agent: All supported versions
Symptoms
- Agent upgrades are failing with:
WinHttpQueryHeaders StatusCode[000001F7]
- Agent install failures similar to:
<Cb CustomAction> [05-09-2019 21:00:20:854] Unable to download config file Error[WinHttpQueryHeaders StatusCode[000001F7]]
CustomAction b9CA_A_ConfigRetrieval returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 21:00:20: b9CA_A_ConfigRetrieval. Return value 3.
Action ended 21:00:20: INSTALL. Return value 3.
Cause
Microsoft
defines the hex code 000001F7 as:
HTTP_STATUS_SERVICE_UNAVAIL: 503
The service is temporarily overloaded.
Resolution
This typically means the webserver is unavailable, please follow these troubleshooting steps:
- Log in to the application server hosting the Console as the Carbon Black Service Account.
- Open IIS Manager > expand the server > click Application Pools.
- Verify the Identity and Status for each of the following Application Pools:
- DefaultAppPool
- AppCDownloads
Additional Notes
- If the issues persist please contact Support.
- The Application Pool: AppCDownloads is created on Server version 8.10.2+
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