Environment
- Carbon Black Cloud Console: All Versions
- Carbon Black Cloud Sensor: All Supported Versions
Question
Are there any best practices or resources available for getting started with Carbon Black Cloud?
Answer
Yes, there are a number of introductory resources containing guides, processes, and training for Carbon Black Cloud.
- Create an account and enroll in the complimentary Carbon Black Cloud training course from VMware Customer Connect Learning.
- Review the following feature-specific Tuning and Best Practices Guides, authored by members of the Professional Services team.
- Explore the Carbon Black Cloud demos on VMware TechZone.
- Refer to VMware Docs for documentation regarding product administration, features, and updates.
- Ensure machines are always running supported versions of the Carbon Black Cloud Sensor.
- When triaging Alerts, refer to the following documentation.
Additional Notes
- Additional paid training courses for Carbon Black Cloud can be found and enrolled in on VMware MyLearn.
- The User Exchange Knowledgebase should be searched for additional troubleshooting and issue resolution articles published by the Technical Support team.
- Extensive configuration requests, such as auditing security posture, conducting product training, and performing threat analysis, fall outside the scope of VMware Carbon Black Technical Support.
- Some requests outside the scope of Technical Support, such as developing, testing and deploying custom rules, or performing health assessments, can be addressed by the Professional Services team.
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