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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!
Reinstall sensors using a preferred installation method
If reinstall is unsuccessful, please open a Support case and provide MSI installer log from a failed installation
Additional Notes
Reinstall may fail if SCCM or GPO was used to deploy the sensor and not configured to allow upgrade
If SCCM or GPO was not configured to allow sensor upgrades and an attempt was made to reinstall sensor, Sensor Removal Tool will need to be used to remediate the failing installation. See the following KBs
If "Delete sensors that have been deregistered for..." setting is used and enough time had passed, some of the deregistered sensors may have been deleted from the Endpoints page
If help is needed to determine which devices have deregistered, please open a Support case for assistance
