Carbon Black Cloud: No Event or Alert data for Linux Sensors installed via RPM/DPKG

[#1]

Environment

• Carbon Black Linux Sensor: All Supported Versions
• Linux: All Supported Versions

Symptoms

• No Event or Alert data is generated for Linux Sensors installed via RPM/DPKG
• cbagentd-install.log isn't created under /var/opt/carbonblack/psc/log/

Cause

Linux Sensors are not installed properly via RPM/DPKG

Resolution

For direct end user installs, VMware Carbon Black recommends using install.sh script as the preferred method of installig Linux Sensors and ensuring all modules are installed correctly

Additional Notes

• install.sh is avaiable in Linux Sensor version 2.6.0 and above
• Please note that install.sh should not be used to upgrade sensors

Related Content

Install a Linux Sensor on a Single Endpoint
https://community.carbonblack.com/t5/Carbon-Black-Cloud-Linux-Sensor/tkb-p/release_notes_linux
Carbon Black Cloud Linux Sensor: event_collector is not loaded in kernel
Endpoint Standard: No events appear in console for SUSE Linux
Carbon Black Cloud: Linux Sensor Generates No Events or Alerts