Environment
- Carbon Black Cloud Sensor: All Supported Versions
- Microsoft Windows: All Supported Versions
- Initial Deployment via Group Policy Object (GPO)
Symptoms
- Sensor originally installed using Group Policy Object (GPO)
- Upgrade from Web Console fails, current version not upgraded
- Manual upgrade fails, current version not upgraded
- The msi install log displays the following error
CA:InstallPreCheck: Error 0x8000ffff: Incorrect parameters for GPO upgrade.
Cause
Carbon Black Cloud Sensor 3.2.x.x introduced additional checks prior to the upgrade to verify that Sensors initially installed via GPO are configured by GPO to allow updates the be pushed from the Cloud or installed manually.
Resolution
There are two options to update Sensors initially deployed via GPO:
Additional Notes
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