Environment
- Carbon Black Cloud Console: Malware Removal Page
Symptoms
- On Malware Removal Page entries will not have a Hash Value
- Using the Investigate Action button will load an empty Investigate page with no query
- Searching Device and "Gatekeeper or Xprotect" shows Events for the time value in First Seen in Malware Removal Page
Cause
- Gatekeeper or Xprotect are taking actions on the process before the Sensor can log as normal
Resolution
A fix for this is still in development. When released this article will be updated.
Additional Notes
Work for this is being tracked as EA-20545.
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