Carbon Black Cloud: Getting Started with Windows Sensor Install Logs

[#1]

Environment

• Carbon Black Cloud Sensor: All Versions
• Microsoft Windows: All Supported Versions

Objective

Identify common install, upgrade, and uninstall failures using the Windows Sensor Install logs

Resolution

Invalid Company Code or Installer Path
Carbon Black Cloud: Sensor Installation Fails- Log Short / No Errors Listed
CB Defense: Sensor Install Fails With "Error 0x80004005: Failed to decode code/server"
Carbon Black Cloud Sensor: Upgrade fails with 'Error 0x80004005: Failed to register: Invalid activat...

Network \ Proxy Issues
Carbon Black Cloud: Sensor fails to install after setting up Proxy/Firewall Permission for CB Cloud ...
Carbon Black Cloud: Sensor fails to install Error: "Failed to register: We couldn't connect to the c...
Endpoint Standard: Sensor Failing to Register When 54443 Port is Blocked in the Firewall or Proxy
Carbon Black Cloud: Proxy setting missing in cfg.ini after MSI install

Certificate Issues
Carbon Black Cloud: Sensor fails to install due to removed Root Certificate Authority
Carbon Black Cloud: Failed To Register: We Couldn’t Connect to the Cloud Due to an Untrusted Connect...
Carbon Black Cloud: Disable Turn Off Automatic Root Certificates Update GPO to Allow Sensor to Insta...

Interop Issues
Carbon Black Cloud Sensor: Unable to upgrade Error - Incorrect parameters for GPO upgrade.
Carbon Black Cloud: Sensor Installation stuck at "RunInf: Install for ctinet.inf"

Corrupt Sensor Install
Cb Defense: Sensor Reinstall Fails With Message "A newer or current version of Cb Defense Sensor 64-...
Endpoint Standard: Cannot upgrade sensor due to missing elam file
Cb Defense: Sensor Upgrade Doesn't Complete Until Reboot

Uninstall Issues
Carbon Black Cloud: Windows Sensor Remains In Bypass After Upgrade

Additional Notes

• Although this KB cites some of the more common sensor install issues, please be sure to also search the Knowledge Base for any other known issues which may not be cited above. 
• If unable to find a solution to the issue, please open a case with VMware Carbon Black Support with the Environment Details and Diagnostics Files requested in Carbon Black Cloud: How to Troubleshoot Sensor Installation and Upgrade Issues

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