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Carbon Black Cloud: Getting Started with Windows Sensor Install Logs

Carbon Black Cloud: Getting Started with Windows Sensor Install Logs

Environment

  • Carbon Black Cloud Sensor: All Versions
  • Microsoft Windows: All Supported Versions

Objective

Identify common install, upgrade, and uninstall failures using the Windows Sensor Install logs

Resolution

Invalid Company Code or Installer Path
Carbon Black Cloud: Sensor Installation Fails- Log Short / No Errors Listed
CB Defense: Sensor Install Fails With "Error 0x80004005: Failed to decode code/server"
Carbon Black Cloud Sensor: Upgrade fails with 'Error 0x80004005: Failed to register: Invalid activat...

Network \ Proxy Issues
Carbon Black Cloud: Sensor fails to install after setting up Proxy/Firewall Permission for CB Cloud ...
Carbon Black Cloud: Sensor fails to install Error: "Failed to register: We couldn't connect to the c...
Endpoint Standard: Sensor Failing to Register When 54443 Port is Blocked in the Firewall or Proxy
Carbon Black Cloud: Proxy setting missing in cfg.ini after MSI install

Certificate Issues
Carbon Black Cloud: Sensor fails to install due to removed Root Certificate Authority
Carbon Black Cloud: Failed To Register: We Couldn’t Connect to the Cloud Due to an Untrusted Connect...
Carbon Black Cloud: Disable Turn Off Automatic Root Certificates Update GPO to Allow Sensor to Insta...

Interop Issues
Carbon Black Cloud Sensor: Unable to upgrade Error - Incorrect parameters for GPO upgrade.
Carbon Black Cloud: Sensor Installation stuck at "RunInf: Install for ctinet.inf"

Corrupt Sensor Install
Cb Defense: Sensor Reinstall Fails With Message "A newer or current version of Cb Defense Sensor 64-...
Endpoint Standard: Cannot upgrade sensor due to missing elam file
Cb Defense: Sensor Upgrade Doesn't Complete Until Reboot

Uninstall Issues
Carbon Black Cloud: Windows Sensor Remains In Bypass After Upgrade

Additional Notes


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Creation Date:
‎12-20-2022
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